Privacy policy
The privacy policy of the website is located on the hotelvema.ba domain explains how we collect, process and use information from our visitors and regular users.
In terms of content, on our website, you can find links that refer to the services of other companies. In this regard, please check whether your private data is protected when you visit them and that you know how they will use your data.
Safeguarding your information is very important for our business, but we cannot guarantee its complete security, since the data is available on the Internet, and is always compromised in some way.
When visiting our website, you agree to the use of your data by hotelvema.ba, the owner of the domain.
What data we collect
Information required to use the contact form
When using the contact form, i.e. contacting hotelvema.ba, enter certain personal data such as first name, last name, and e-mail. The sole purpose of collecting this data is to fill out the contact form, which results in hotelvema.ba as the owner of the domain receiving your basic information for further communication.
Information we have received from you
As stated in the previous paragraph, hotelvema.ba has the right to use the information received from the information provider in a way that will result in further communication with the information provider and may not be used for other purposes.
Automatically collected information from visitors
Since the domain hotelvema.ba uses the Google Analytics service, data that you have made available on the Internet knowingly or unknowingly is automatically collected. This can be information about your gender, age, place of residence, interests, the language you speak, the internet provider and device you use, and information about how you got to our portal. If you do not want your data to be exposed, please set your privacy in the settings of the internet browser you are using.
The website hotelvema.ba uses cookies and similar technologies for faster processing of data from the site, but also to monitor visitor behaviour on the same site. You can see more details about the use of cookies in a separate section.
How do we use the collected data?
We process and store the collected data to contact you as an information provider to achieve possible business cooperation, that is, to offer you our services in the following way:
Provision of services
- We provide an insight into the current services of our hotel and shopping centre.
- With e-mail marketing campaigns, we inform you about promotional actions that take place within the Vema Hotel, as well as the Vema Shopping Center.
Creating a safe environment
- ba domain on the Internet is available with the maximum level of security against any type of attack, which is further strengthened by adding an SSL certificate
- we adhere to the rules of use we comply with our legal obligations
- we enforce the Rules of Use every day and prevent inappropriate use of our services by users
- we continuously follow security trends on the Internet, and we react promptly and implement the highest level of security, which ultimately benefits us, but most of all you as visitors to our site.
Contact – We will contact you when:
- answers to your inquiry
- in case of changes to the privacy policy and terms of use, and if we previously communicated with you via our contact form
Sharing your information
- The website hotelvema. ba undertakes never to sell your personal information.
- The website hotelvema.ba may submit your data to courts, police bodies government bodies or authorized third parties, if we are and to the extent that we are legally obliged or legally permitted to do so, or if such disclosure is reasonably necessary for: (i) satisfying our legal obligations, (ii) legal proceedings and responses to requests directed against hotelvema.ba, (iii) responding to verified requests related to criminal investigations or alleged or suspected illegal activity or any other activity that may expose us to liability for damages, ( iv) implementing and managing our Terms of Use, or (v) protecting the rights, property or personal safety of hotelvema.ba, its employees, visitors or members of the public.
- Where appropriate, we may notify visitors of such legal requirements, unless: (i) such notification is prohibited by itself, by court order or applicable law, or (ii) we believe that notification would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or created or increased the risk of fraud to or to our users. In cases where we act by legal requirements, without prior notice for any of the reasons listed, we will try to inform the visitor about the request, after it has been fulfilled and when, in good faith, we determine that we are no longer prevented from doing so.
- Use of third-party services such as Google, Facebook, Bing. Some of the third parties will not always come from the European Union, where personal data is extremely protected by the GDPR, and therefore these parties can use your data. hotelvema.ba undertakes to base cooperation exclusively with services that are rated as safe on the internet.
- In the case of business cooperation, accumulated statistical data will be presented to business partners. It is important to emphasize that these data do not reveal anyone’s identity.
- The hotelvema.ba website will include advertising services that can access some of your information if you click through our site to their services.
- In case of transfer of ownership by hotelvema.ba to another legal entity, hotelvema.ba undertakes to promptly inform all visitors with whom communication is established via the contact form about any transfers of personal data.
- By the law and legal regulations, we are obliged to share your data with law enforcement bodies if necessary.
Other important information
If necessary, the administrator and owner of hotelvema.ba will review and analyze your communications on hotelvema.ba or our social networks to prevent potential fraud of other visitors and also to improve the overall experience on the website.
Your rights
For questions regarding your rights, you can contact us at the e-mail address info@hotelvema.ba or via the contact form on our website. Please note that we may ask you for information to verify your credibility.
When deleting communication with hotelvema.ba via the contact form, all data is permanently deleted and will not be used for any purpose. At any time, you have the right to submit an objection to the use of your data to the Agency for the Protection of Personal Data (AZLP BiH).
Security
If you have noticed that your data has been compromised, misused or stolen, please contact us immediately. We continuously take care of our safety and yours and work hard to ensure that hotelvema.ba is the safest place to use at all times.
Contact
If you have any complaints regarding the Privacy Policy, you can contact us at any time via e-mail at info@hotelvema.ba, but also through the contact form on our website.
Cookie policy
What are cookies?
A cookie is a file that is stored on a computer or mobile device when visiting websites. With the help of cookies, websites for example remember your actions and preferred settings (such as login, language, font size and other desired settings related to display) and for this reason, it is not necessary to re-enter them every time you return to the website, i.e., when browsing different pages of a particular website.
Types of cookies
Session cookies – these are temporary cookies that expire (and are automatically deleted) when you close your internet browser. We use them to provide access to content and enable things you can do when you visit our website at www.hotelvema.ba
Persistent cookies – usually have an expiration date far in the future and will remain in your browser until they expire, or until you manually delete them. www.hotelvema.ba uses permanent cookies for functions such as “memory”, which means that every time you visit hotelvema.ba, the content will be displayed automatically and you will save time reading the content of the website.
We also use persistent cookies to better understand visitor habits and improve the site accordingly according to user usage patterns. This information is anonymous – we do not see individual visitor data.
How do we use cookies?
Cookies are used to recognize the arrival of visitors to the website, to remember your preferences to improve and provide a personalized user experience, and to track the user’s movement around the pages to improve access to the requested information.
All data on page navigation is collected through cookies only in summary form, using Google analytical tools. It is important to note that the information that Google collects is anonymized, and based on it, neither Google nor we can access the visitor’s data.
Third-party cookies
In some cases, by using links to the pages of other companies, you can access the pages of third parties over which hotelvema.ba has no control and is not responsible for their cookie policy or content.
More information about cookies can be found here:
European Interactive Digital Advertising Alliance (EU)
Internet Advertising Bureau (US)
Internet Advertising Bureau (EU)
Agency for Personal Data Protection (AZLP)
The purpose of using cookies
To ensure the correct operation of the website
correct display of content
customizing the interface, such as language selection, setting device parameters, and screen resolution and type;
Improvement of web pages by anonymized tracking of user movement through the pages
How to turn off cookies?
The use of cookies can be turned off by changing the settings of your Internet browser. How to change the settings of the most common browsers can be found here:
Google Chrome
Internet Explorer
Mozilla Firefox
Safari (Desktop)
Safari (Mobile)
Android Browser
Opera
Opera Mobile
More information
The controller is the website hotelvema.ba, and for additional information, you can contact us at info@hotelvema.ba.